BUSINESS TERMS & CONDITIONS APPLY:
- Seats subject to availability. Peak Season Rate Applies.
- NO GUARANTEED BOOKING unless fully paid.
- Making a payment means you AGREE with our Terms and Conditions.
- The tour package quotation is **VAT EXCLUSIVE
Privacy Policy
RILOPA ONLINE TRAVEL EXPRESS, INC. complies with the Data Privacy Act of 2012 (R.A 10173)
when dealing with personal information. Personal information is information about an identifiable
individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information. Should we ask
you to provide certain information by which you can be identified when accessing your booking or VISA
processing details, you can be assured that such information will only be used in accordance with this policy.
This policy does not limit or exclude any of your rights under the Act. RILOPA ONLINE TRAVEL
EXPRESS, INC. has a firm policy of protecting the confidentiality and security of information that we
collect from our customers and clients. We do not share your non-public personal information with
unaffiliated third parties. Information is only shared with your consent except for the specific purposes
below, in accordance with all applicable laws. Please read this policy carefully. It gives you important
information about how we handle your personal information. If you wish to seek further information on our
policies, see https://www.onlinetravelexpress.ph/.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the
date that we upload the revised policy.
What personal information we collect
We may obtain the following personal information: - Passport Copies or valid Id’s stating your Full Name, Date of Birth, Gender and Citizenship.
- Contact information including home address, email address, business address, home telephone
numbers and business telephone numbers. - Other pertinent and necessary details for booking and VISA processing
Who do we collect your personal information from
We collect personal information about you from: - You, when you provide that personal information to us, including via the website and any related
service, through any registration or application process, through any contact with us (e.g. telephone
call or email), or when you book or purchase our services. - Third parties where you have authorized this or the information is publicly available. If possible, we
will collect personal information from you directly.
How we use your personal information
We will use your personal information: - to verify your identity
- to provide services to you
- to market our services to you, including contacting you electronically (e.g. by text or chat or email
for this purpose) - to improve the services that we provide to you
- to bill you and to collect money that you owe us
- to respond to communications from you, including a complaint
- to protect and/or enforce our legal rights and interests, including defending any claim
- for any other purpose authorized by you or the Act.
Disclosing your personal information
We may disclose your personal information to: - Directors, officers, employees and independent contractors and representatives, and other company
within our group who have entered into appropriate confidentiality agreements on a need-to-know
basis and only to the extent reasonably required for the transaction - any authorized business that supports our services, including any person that hosts or maintains any
underlying IT system or data center that we use to provide the website or other services - a person who can legally require us to supply your personal information (e.g. a regulatory authority),
or any other person authorized by the Act or another law (e.g. a law enforcement agency), provided
that: (1) We provide You with immediate notice of such requirement to allow the You to seek a
protective order or appropriate remedy, and (2) if no such injunctive relief is secured, We shall limit
the information to be disclosed on to such information required by the order. - any other person authorized by you
Kindly note that a business that supports our services may be located outside the Philippines. This may
mean your personal information is held and processed outside the Philippines.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or
other misuse.
We will not sell, distribute or lease your personal information to third parties unless we have your
permission to do so.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable
personal information that we hold and to request a correction to your personal information. Before you
exercise this right, we will need evidence to confirm that you are the individual to whom the personal
information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to
change the personal information, we will make the correction. If we do not make the correction, we will
take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at book.onlinetravelexpress@gmail.com. Your
email should provide evidence of who you are and set out the details of your request (e.g. the personal
information or the correction that you are requesting).
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal
information over the internet, the provision of that information is at your own risk.
AMENDMENTS / REVISION
Necessary penalty charges may apply per person for any revision made to the confirmed reservation unless
the change increases the value of booking.
Name changes are strictly prohibited. RILOPA ONLINE TRAVEL EXPRESS, INC. is not responsible for
incorrect passenger information (Name, Title, Age, Date of Birth and Passport Details) provided by the
person who made the reservation, except for apparent/inadvertent/typographical errors committed therein.
Confirmed reservations are non-transferable. Change to another name and/or destination is not permitted.
Reservations will be confirmed within one to two business days. The following constitute as an amendment
to a tour: - Changing departure date
- Changing pick up time or location
- Changing tour
- Changing guest name
- Changing itinerary
- Removing / Replacing a guest
- Adding / Replacing a guest
CANCELLATION AND REFUND POLICY:
Any purchases made through RILOPA ONLINE TRAVEL EXPRESS, INC. are generally non-refundable
once booked and confirmed, unless otherwise provided herein. Following are the procedures for cancellation
and refund:
- Cancellation Requests: To cancel a booking, please submit an official written cancellation
request via our customer service team or through our official email. - Refund Processing Time: Refunds for cancellations will be processed within 10-15 business
days from the date of your cancellation request. Business days are defined as Monday
through Friday, excluding holidays. - Refund Amount: The refund amount will be subject to the terms and conditions of your
specific booking, including any applicable cancellation fees.
If you cancel your tour for any reason including medical or personal reasons, the following
cancellation/refund charges will apply:
60-40 days before departure – 50% of the package rate will be charge/forfeited
39 days and below before departure – NO Refund will be given and totally Forfeited
Please refer to your booking confirmation for detailed information on these terms. - Non-Refundable Bookings: Some bookings may be non-refundable or may incur higher
cancellation fees. These terms will be clearly stated at the time of booking and in your
booking confirmation.
WHAT CAN BE REFUNDED:
- Some tours may require a minimum number of travelers to operate. The affected traveler will be
given a Full Travel Fund without Expiration or may choose a Tour Package as a substitute. Should
this occur, it would be under very rare circumstances. - Please note that the tour package substitute chosen by the traveler may be more expensive than the
original tour package and therefore may be subject to an additional cost. - Any additional refunds based on extenuating circumstances will depend on the individual tour
operator.
WHAT CANNOT BE REFUNDED: - Down payment is non-refundable once ticketed. Bookings are non-transferable but re-bookable
subject to fees and penalties. - All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of
departure will not be refunded. - No refund will be given for any portions of the tour unused by the traveler after tour departure
regardless of circumstances. - Airfare is completely non-refundable and non-changeable for tours when airfare is included in the
final price. - Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be
exchanged or refunded once confirmed.
No refunds will be provided by RILOPA ONLINE TRAVEL EXPRESS, INC. for portions of trips missed
due to cancelled, rescheduled or delayed flights or if passenger is not permitted by the Immigration
Consulate to travel after airport check-in, nor is RILOPA ONLINE TRAVEL EXPRESS, INC.
responsible for any additional expenses you may incur prior to joining your trip if you miss your departure
fight or flight connection.
In the event of natural phenomenon, force majeure, or mandated government cancellations, leading to
cancellation of trips into the preferred destination, guests may not be entitled to a refund but may be able
to move their booking to a later date depending on Hotel/Pension/Resort room availability. RILOPA
ONLINE TRAVEL EXPRESS, INC’s only responsibility will be is to try to rebook the same reservation
with a different departure date, or a similar vacation but there is no guarantee of availability of offering.
In the event of any involuntary and airline-initiated flight delay or suspension, or cancellation of flights into
the preferred destination, RILOPA ONLINE TRAVEL EXPRESS, INC’s obligation is to notify the
customer of the said information within twenty-four (24) hours from the occurrence thereof and extend its
earnest efforts to address the customer’s concerns and further resolve their inconveniences.
RILOPA ONLINE TRAVEL EXPRESS, INC shall communicate with the third-party suppliers/vendors of
services for the resolution of the situations. Subject to the discretion of the Customer, RILOPA ONLINE
TRAVEL EXPRESS, INC shall process the rebooking or cancellation of tickets or reservations and/or
refund of the amount paid as the case may be. RILOPA ONLINE TRAVEL EXPRESS, INC shall provide
its best reasonable efforts to remedy the situation in such a manner that would uphold the continuity of the
services availed of by the customer.
For air-inclusive packages, RILOPA ONLINE TRAVEL EXPRESS, INC. will try to confirm air schedules
for the selected new dates in case of rebooking, subject to availability. For voluntary flight and/or hotel
rebooking, cancellation or refund, RILOPA ONLINE TRAVEL EXPRESS, INC shall act upon the remedy
of such immediately within twenty-four (24) hours from the receipt of CUSTOMER’s notice subject to
airline ticket restrictions and hotel’s terms and conditions.
RILOPA ONLINE TRAVEL EXPRESS, INC. cannot assume responsibility for any additional costs or any
fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through
RILOPA ONLINE TRAVEL EXPRESS, INC.
We reserve the right to cancel bookings without prior notice when full balance is not paid by the given
deadline.
There are NO REFUNDS for unused transport, hotels and tours. In case you have to withdraw from tour
after it has begun due to medical reasons, we regret that we will not be able to make any refund for absences
from the tour. Supplier’s terms & conditions apply.
In the event of improper behavior or misconduct that compromises the safety of passengers, We reserve the
right to remove individuals from the tour. Participation may be forfeited without entitlement to a refund or
compensation.
As earlier stated, Refunds will usually take fifteen (15) business days depending on the approval of the
Accounting and Finance Department, Head of Operations and CEO of the Company.
TERMS AND CONDITIONS FOR INDIVIDUAL/PRIVATE PACKAGES:
Cancellation Policy applies on the reservation. Please know that RILOPA ONLINE TRAVEL EXPRESS,
INC. will always adhere to individual tour policies when applicable.
CANCELLATION MADE WITHIN
60-40 Days Before Departure Date
REFUND POLICY
50% of the Land Arrangement amount will be
charge/forfeited
Less than 39 Days Before the Departure
Date
Non Refundable/No Refunds will be given. - Please note that the above Cancellation Policy is for LAND ARRANGEMENT Only. Ticket is
excluded since it is Confirmed. - Please note that cancellation fees are calculated based on the date of your cancellation notice.
- If a tour is scheduled to depart within the next 15 days, we will not change a traveler’s departure date
and we will not offer a refund. - All cancellations must be made directly with RILOPA ONLINE TRAVEL EXPRESS, INC., not
with tour providers. - In most cases, reservations paid by wire transfer, cash deposit, or checks will be refunded via bank
deposit or check. For refunds processed by wire transfer, any associated wire transfer fee will be
deducted from the overall refund amount.
Additional Terms and Conditions for Group Blockings under Cebu Pacific:
Payment Terms
Europe Tour Guarantee Departure: Our Europe tour is a guaranteed departure. Once you’ve paid the down
payment, you acknowledge that: – The tour/departure is confirmed as scheduled, regardless of the number of participants (minimum
of 2 pax). – You will be joined by other guests upon arrival at the destination.
By paying the down payment, you understand and agree to these terms, ensuring a hassle-free and enjoyable
Europe tour experience.
TERMINATION
CUSTOMER may terminate this agreement by giving RILOPA ONLINE TRAVEL EXPRESS, INC. a
written notice at least one month prior and will be liable for all work fees incurred up to that time.
In the event that RILOPA ONLINE TRAVEL EXPRESS, INC. or its employees, agents or subcontractors
violates any of the terms of this Agreement, including the Schedules or Attachments thereto, or fails to
perform the agreed upon Services and the same has not been remedied immediately within the
aforementioned periods from breach, the CUSTOMER shall have the right to terminate agreement and no
further obligation or liability other than for payment of any Services that have, to that date, been performed
by RILOPA ONLINE TRAVEL EXPRESS, INC. For its failure to deliver or perform the service, RILOPA
ONLINE TRAVEL EXPRESS, INC. shall refund CUSTOMER the full amount paid under the applicable
purchase within seven
(7) days from receipt of written demand.
RILOPA ONLINE TRAVEL EXPRESS, INC. may terminate the agreement if the CUSTOMER violates
any provisions of this Agreement.
The RILOPA ONLINE TRAVEL EXPRESS, INC. shall use its best efforts to make available to the
CUSTOMER the affordable and quality fares and tour packages available for all arrangements requested by
the CUSTOMER employees, and ensure reasonable communication with the CUSTOMER in relation
thereto from time to time.
Countries Requiring Visa: Full payment is due 45 days prior to the flight. Please note that if your visa is
pending or in process, rates may change as we proceed with a book-and-buy basis policy. Our
agents/managers will inform clients of any changes.
Countries Not Requiring Visa: Full payment is due 45 days prior to the flight.
Down Payment Amount: Strictly follow the required down payment amount specified by our travel agents.
Consequences of Non-Compliance
Failure to Comply: Failure to adhere to these terms will result in forfeiture of the package and subject to
recomputation.
By booking group blockings under Cebu Pacific, you acknowledge that you have read, understood, and
agreed to these terms and conditions.
TERMS AND CONDITIONS FOR GROUP TOURS AND GROUP BLOCKINGS:
● MINIMUM OF 30 PASSENGERS TO RUN THIS PROGRAM.
● Non-Refundable/Non-Transferable down payment per pax upon booking but convertible to travel fund
(Depends on the reason and upon agency approval)
● Deposit is required to secure your slot for airline tickets.
● Upon Visa Approval, full payment is required before agency will release the passport.
● All given flight details, hotel and itineraries are for visa or reference only unless finalized.
● If the group fall below 30 pax, either of us shall have the right to cancel or reschedule the tour. -These are the following options: Convert the down payment to Full Travel Fund, Change the
date, Change the itinerary, Change rate or cash refund within 6 months installment. -Upon agreement between the Customer and the Tour Operator, we may still run the program
even the minimum number of participants is not met, subject to revisions on flights/hotel
accommodations or inclusions etc. *(Except for lockdown, wars, or medical reasons, Admin fee
may apply)
● For solo travelers, a cash bond of 50,000 for short haul flights and 100,000.00 for long haul flights per pax
is required. This is REFUNDABLE A DAY AFTER ARRIVAL IN MANILA. If the customer declined,
his/her passport must be surrendered to the tour leader/guide upon arrival on the destination. You may
clarify this to our Travel Agents.
● For Europe tours under Group Blockings, clients are not allowed to extend their stay since tickets are
booked as a group. Also, choosing of preferred airline is not allowed. If you insist to change the airline or
extend your stay, rates is still subject to change.
● For all visa countries, customers with denied visa down payment is non-refundable, non-
transferable and non-rebookable.
Reminders: For Europe Tour Only | BOOK and BUY
Down Payment is required to secure the seats on the ticket and Land Arrangements.
Upon payment, customer agrees that down payment is non-transferable, non-refundable, non rebookable
because our operator charged our company account automatically.